FAQ

What are the shipping costs and delivery times?
Shipping is completely free on all orders within the United States. Delivery times are typically 6-8 business days after processing, depending on your location. You will receive a tracking number as soon as your order is shipped.

Can I return my order if I’m not satisfied?
Yes, you can return your order within 30 days of delivery. The item must be unused and in its original condition. Please refer to our Return Policy for full instructions.

How do I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. You can also track your package using the “Track Your Order” page on our website.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. We use encrypted SSL security to ensure that all payment information is completely protected.

How can I contact customer support?
You can reach our customer support team by:

• Email: support@true-tactical.com

• Phone:

  +19177645437
  

We respond within 24 hours on business days (Monday to Friday, 9:00 AM – 5:00 PM ET).

What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the issue. We’ll arrange a replacement or refund where applicable.

Do you ship internationally?
No, we currently only ship within the United States.

How do I know which size to choose?
Each product page includes size guidance. If we recommend ordering a size up or down, it will be clearly mentioned. Still unsure? Feel free to contact us for sizing advice.

Company details

Customer Service (USA) -
Have a question about your order?
Contact Form: Contact
Email: support@true-tactical.com
Phone: +19177645437

Hours: Mon - Fri: 9:00 AM - 7:00 PM (ET)
Reponse time: We aim to respond within 24 hours.

- Legal Entity / Headquarters -
Store Name: True tactical
Operated by: STONEBRIDGE COMMERCE GROUP LIMITED
Registered Address: Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Company Registration Number: 79267669

- Correspondence Address (Mail Only) -