Payment Policy

1. Accepted Payment Methods

At True Tactical, we offer a range of secure and convenient payment options to make your shopping experience seamless.
We currently accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express

• Digital Wallets: Apple Pay, Google Pay

All payments are securely processed in USD ($). The final amount you pay at checkout will include applicable VAT and any shipping costs.

2. Payment Processing

• Payments must be completed in full at the time of purchase.

• Orders are only confirmed and shipped once your payment has been successfully received.

• If your payment is declined or fails, your order will not be processed. You may attempt checkout again using an alternative payment method.

3. Pricing & Currency

• All product prices on our website are listed in USD ($).

• Prices are subject to change without prior notice; however, changes do not affect confirmed orders.

• Any applicable taxes (including VAT) and delivery fees are clearly displayed during checkout before you confirm your payment.

4. Secure Payment Processing

Your security is our priority. True Tactical uses trusted, PCI-compliant payment gateways and SSL encryption to protect all payment data transmitted through our site.
We do not store or retain your credit or debit card details on our servers. All transactions are handled securely by certified payment providers.

5. Refunds & Chargebacks

Refunds are processed strictly in accordance with our Return & Refund Policy.
If you experience any issue with a transaction or a product, please contact us first at support@true-tactical.com so we can resolve it promptly.

Unfounded or unauthorized chargebacks (for example, disputes raised without prior contact) may be formally challenged through our payment processor.

6. Fraud Prevention & Verification

To protect our customers and prevent unauthorized use, True Tactical reserves the right to delay, review, or cancel any order suspected of fraudulent activity.
For high-value purchases or payments flagged by our system, we may request additional verification (such as proof of identity or billing authorization) before processing the order.

7. Contact Information

Customer Service (USA) -
Have a question about your order?
Contact Form: Contact
Email: support@true-tactical.com
Phone: +19177645437

Hours: Mon - Fri: 9:00 AM - 7:00 PM (ET)
Reponse time: We aim to respond within 24 hours.

- Legal Entity / Headquarters -
Store Name: True tactical
Operated by: STONEBRIDGE COMMERCE GROUP LIMITED
Registered Address: Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Company Registration Number: 79267669

- Correspondence Address (Mail Only) -