Refund policy

At True Tactical, we take pride in offering reliable, high-quality tactical gear designed for real-world use — from duty-ready apparel and protective equipment to field essentials and performance accessories. Your satisfaction is important to us, and we understand that sometimes an item may not be exactly what you expected.

That’s why we’ve designed a clear and transparent return policy. Please read the information below carefully regarding return locations and costs.

1. Return Period

You have 30 calendar days from the date you receive your order to initiate a return. After this period, we unfortunately cannot process your refund or exchange request.

2. Important: Return Location

True Tactical is operated by ScaleFlow Marketing LLC
 (USA). To offer you competitive prices on outdoor products, we operate a direct-to-consumer model.

Please note: All returns must be shipped to our central distribution center in ASIA.

DO NOT send returns to:

  • Our correspondence address in Sheridan, USA

These are administrative offices only and cannot process returns. Packages sent to these addresses may be rejected or lost.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items:
We take full responsibility. If the item is defective, damaged, or incorrect, please contact us immediately. We will provide a full refund or a free replacement.

Change of Mind (Size, Color, Preference):
You may still return your order within 30 days if you simply changed your mind. However, please be aware of the following:

  • The return shipping cost is the responsibility of the customer.
  • Since the return address is in Asia, international shipping rates apply. We recommend checking rates with your local carrier before initiating a return.
  • Original delivery fees (if any) are non-refundable.

4. Conditions for Returns

To be eligible for a return, the following must apply:

  • The item must be unused, unworn, and unwashed.
  • It must be in its original condition, including all packaging, accessories, manuals, and tags.
  • Items showing visible signs of wear, damage, odors, or alteration cannot be accepted.

5. Step-by-Step Return Process

Our return process is designed to be straightforward:

Step 1: Contact Us
Send an email to support@true-tactical.com including your order number and the reason for the return.

Step 2: Receive Return Instructions
Our customer service team will review your request within 24 hours. We will provide you with the exact warehouse address in Asia and a Return Form.

Step 3: Pack & Ship
Carefully place the product in its original packaging.
Important: You must use a shipping method with Track & Trace. Please share the tracking number with us via email. We cannot guarantee that we will receive your returned item without tracking.

6. Refund Processing

Once we receive your return at our Asia facility, our warehouse team will inspect the product. You will be notified by email regarding the approval of your refund.

  • Approved refunds will be processed within 7 business days after the returned parcel is received.
  • The credit will automatically be applied to your original method of payment. Depending on your bank, it may take a few extra days for the funds to appear in your account.

7. Exchanges

Would you prefer a different size, color, or model? Simply contact us at support@true-tactical.com within 30 days.

Please note: For exchanges due to personal preference, you will need to return the original item to our warehouse in Asia (at your own cost) before the new item is dispatched.

8. Non-Returnable Items

For health and safety reasons, certain products cannot be returned:

  • Undergarments and thermal base layers.
  • Socks or similar hygiene-sensitive items.
  • Products clearly marked as non-returnable.

Need Help?

Visit our FAQs page or contact our support team if you have any questions.

Contact Details

Customer Service 
Have a question about your order?
Contact Form: Contact
Email: support@true-tactical.com
Phone: +19177645437

Hours: Mon - Fri: 9:00 AM - 7:00 PM (ET)
Reponse time: We aim to respond within 24 hours.

True Tactical
Operated by ScaleFlow Marketing LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States